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Topcashback click not showing £47 home broadband deal

sorinc03
Investigator
Investigator

There’s a deal for up £200 cashback in Topcashback for the ongoing Home Broadband deals. However, when clicking through, the 900Mb deal is £58 rather than £47, which looks like a bug on EE’s end as it was working fine a few days ago. Any ideas how to get the cashback and the £47 deal?

5 REPLIES 5
sorinc03
Investigator
Investigator

This is the link to the Topcashback click through by the way

 

Chris_B
EE Community Star
EE Community Star

@sorinc03  If I’m looking at the right it says this and the top of the page 

 

AA4B352A-0FBD-48A0-A496-29E74DA0F7C7.jpeg

 and it says this at the bottom of that page 

 

EF1DF130-9EA5-4E0A-887E-CB1C81FC7CC3.png

so it looks like you now have to be a new customer not an existing customer to get this offer.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
But I’m not an existing customer 🙂 and the point is regardless of click through, the maximum price at the moment is £47 through the winter sale, whereas when you come from Topcashback it shows up as £58.

The same applies if you use Private Browsing mode, so there’s definitely a bug on the EE side that prevents the winter sale prices from showing up when coming from Topcashback.
sorinc03
Investigator
Investigator

In fact, coming to the EE Home Broadband Deal page from any cashback provider no longer shows the £47 price for the winter sale.

Leanne_T
EE Community Support Team

Hi @sorinc03 

Thanks for coming here. 

Can you try clearing cookies and cache and trying this again, does the same happen?

Leanne.