Toniebox

[Dmerison]

Hello,

I have been trying to setup my daughters new toniebox. It only connects using the 2.4ghz. I have the ee smart hub and have checked the settings and both 2.4 & 5ghz is up and running. For some reason the toniebox just doesn't want to pick up the connection. I have seperated the 2.4 and 5 and still nothing. I did notice however that the 2.4 doesn't have a channel like the 5 does. So I chose channel 11 and it didn't seem to like it. Wondering if anything else has had a similar issue? I have managed to set the toniebox up at my mums house just fine so I know its not the toniebox with the issue. It's almost like the 2.4 doesn't actually work.

Please advice, I've been pulling my hair out for the last couple of days! 

[Mustrum]

Are you able to see the 2.4Ghz band from any other device?

Do you have the option to reduce 2.4 capability/speeds to wireless n?

[XRaySpeX]

@Dmerison : The 2.4 GHz band should have a channel no. Factory Reset the router & then separate the bands again.

[Dmerison]

@XRaySpeX I have just done that, once through the router settings itself and nothing changed so pressed the button on the router and still no channel is being picked up. 

[mikeliuk]

Hi @Dmerison ,

If you swap the two Tonieboxes around between locations, you should be able to positively identify where the issue lies.

Either the problem will follow the new Toniebox or your router.

You've speculated the issue may lie with your router, and this may be likely, but the evidence currently does not confirm the speculation.

The above recommendation to check your router with another device is a good one.

[pip11]

@mikeliukAs usuall rather than read the post and digest the content you jump on your own assumptions which do not bring any possible solution.

There is only one Tonie box, it won't set up at the OP's home but will at their mum's.

@Dmerisondid you hold the reset button in for at least 30 seconds? Are you sure the 2.5 Ghz band is turned on in the router?

[Bethanny2760]

Hello, 

Did you resolve the problem? My little boy had had one for Christmas and I can't set it up at all but I've changed all the setting 

[Leanne_T]

Hi @Bethanny2760

Thanks for coming here. 

Which router do you have? 

Do you get an error message when connecting the device? 

Leanne.

[Bethanny2760]

Hello, 

I have a white smart hub.

When connecting to the Tonnies box I keep getting error message hedgehog.

Thanks 

[Leanne_T]

Hi @Bethanny2760

Please call us on 0800 079 8586 and the team can get this looked into further for you. 

Leanne 🙂