21-03-2024 12:32 PM
Hello, I called EE on Tuesday the 19th of March and after 40 minutes on the call, the person didn't find a solution. I asked him to create a ticket but I haven't heard anything since.
The issue is that since I switched to new EE, my login account to ee.co.uk doesn't show any of the new bills or information relating to the new broadband account.
Please resolve asap.
Solved! See the answer below or view the solution in context.
23-03-2024 02:14 PM
Fingers crossed for this to happen Gabriel78 .
Thank you for the update .
Kevin
26-03-2024 04:40 PM
CathyMP ,
Mine is exactly the same ... i,m now wondering if it shows up with your new account details once you get the first bill !!! only guessing mind.
Kevin
26-03-2024 06:04 PM
@kevin97 It didn’t for me 🙁
got an email about first bill a couple of weeks ago with a handy link to view the bill via my account (obviously I wasn’t able to view it as there’s no broadband account linked), and the payment was taken a few days ago.
no change to account access and no sight of actual bill yet.
i was on live chat last night and the guide said there’s a fix coming to MyEE IDs on 31st march but I’ll believe that when I see it.
26-03-2024 06:13 PM
Thanks for the heads up , it will be interesting to see if the fix actually works . Gabriel78 had said the fix was 25th March ..but no change .
26-03-2024 07:44 PM
Money was already taken out of my bank without bill being sent or able to be visualised, I’ve had no email with link either.
06-05-2024 09:31 AM
I'm in the same boat. I'm only able to access my mobile plan and an unable to link my EE broadband or TV so can't view my bills. Every time i ring 150 as advised i get no further as they can't sort it either. Surely they should be being sorting this out as a priority??
06-05-2024 09:35 AM
More than two months on, they don't do anything. They had created a ticket to some internal tech team and then they closed it without resolution. I complained on the phone, they didn't care... I've lost hope at this point. I have to call them every month to ask for paper bills..
06-05-2024 09:59 AM
Be careful that they're not charging you for the paper bills. I read that someone has referred then to the ombudsman on the grounds that they're not complying with their side of the contract. They just don't seem bothered sadly.
06-05-2024 10:00 PM
Thanks, so far they haven't charged me for paper bills but they charged me £20 up front that the first guy said will be deducted from the first bill. When it wasn't deducted I called and wast told I'd get it within a few days, and when I didn't get it back on the 2nd month, I called again and was told it would be refunded in August. No bill or receipt was sent to me regarding these £20 and having been in contract with them for years before this new switch, I don't see a reason for this up front payment...
Obviously many fishy things going on there..
22-05-2024 04:58 PM
Just to keep people updated, I finally had a resolution or at least a work-around enabled by Natalie from the complaints department of EE. She retriggered a new broadband account creation under a different email address of mine. Eventually the new account would be merged to my old login, but at least for now I have access to my bills and other broadband settings.
She said that all support guides have now been advised of this work-around and if your issue hasn't been resolved that way, you can call to get it done.