Router not delivered

hsmith109 · ‎15-09-2025

Hey - our router was despatched last Tuesday (it’s now Monday), and it still hasn’t left the Royal Mail despatch centre. It was on 48h tracked with estimated delivery of Thursday. Our WiFi is now live this morning but we have no hub to make it work! It’s pretty painful as we’ve moved house and not had WiFi for over 2 weeks, and now still can’t use it even though it’s live. Anything we can do? I can’t even work out how to contact ee about the missing hub.

JimM11 · ‎15-09-2025

@hsmith109 For EE Contact Us | Help & Support | EE

View solution in original post

JimM11 · ‎15-09-2025

@hsmith109 For EE Contact Us | Help & Support | EE

XRaySpeX · ‎15-09-2025

Didn't you take your router from your old house with you?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

hsmith109 · ‎15-09-2025

No, we’ve been living with family before here unfortunately.

Leanne_T · ‎15-09-2025

Hi @hsmith109

Thanks for coming to the community.

The link @JimM11has provided to the contact us page, has details you need to get in touch with our broadband guides and get the router delivery looked into.

Let us know how you get on 🙂

Leanne.