Stuck Open Order.

[MDK8]

Hi

I’m too am struggling with this same issue and I can see many people here are too!

I called EE to renew my broadband/landline package contract which I have held for years and they said I allegedly have an 'open order' on my account and therefore can't upgrade me before Jan 2025. Believe me, I do not have any such open order. Three separate EE departments could not identify what this open order might be or how it could be resolved! Pathetic. They told me to contact Openreach but Openreach website says: "We do not have a customer care contact number that you can call for any broadband, phoneline or Wi-Fi issues you may be having. Please contact your service provider i.e. the company that sends you your bill."

Can anyone please help? Thanks

[MDK8]

Hi Jim

I clicked on your link 'customer care' above and can see the following message which has NO date or even reference number so I have no idea if it relates to my recent issue as above or an earlier issue. (I do not recall ever submitting a complaint before). I'm unsure how to proceed. Here is the message I see:

Home Broadband Complaint

Thanks for getting in touch with us recently - we're always happy to help.

We can now confirm that your complaint case has been closed.

For information on the process we follow to resolve your complaint please visit our Complaints Code of Practice.

If we don’t hear from you within 28 days, then we'll consider your complaint fully resolved. If after contacting us, you feel that we have not resolved your complaint within eight weeks or if there is a deadlock situation, you may refer your complaint to Ombudsman Services, free of charge.

[JimM11]

@MDK8 1st link seems to be kind of generic page link, 2nd will allow you to fill the form and make the complaint!