Smart hub plus coupled with 2 smart wifi plus units, one of which is wired backhaul. Today noticed EE app displayed not only the 2 smart wifi units as normal, but there was an additional “extender” being displayed, along with “online” and “no signal”.
Investigation showed that even after powering down the two smart wifi plus units, the phantom “extender” was still showing, still supposedly online and connected by WiFi. Resetting the smart hub cleared the showing of the “extender”.
However powering up the first smart wifi plus unit (ie ethernet connected) would bring up the correct indication for itself, but in addition the phantom “extender” would reappear. Again it could only be cleared by turning off the smart wifi plus and resetting the smart hub.
It is as though that particular unit’s WiFi is triggering the error, albeit not to identify it, but enough to bring up an indication in the app which gets its info from the smart hub. But would have thought that there should be no WiFi communication between smart hub and an ethernet connected smart wifi plus unit. Likewise one asks the question why should the smart hub still show the presence of an extender, and online, when all extender devices are powered down, unless an erroneous positive indication is somehow locked in until a subsequent reset.
Coincidentally, it was noticed late last night that that particular smart WiFi unit was rebooting, and subsequently during the night I was aware of much led activity, the unit being located not far from the bedroom door. But all steady blue this morning, however maybe a faulty smart WiFi unit. Certainly something unusual was occurring during the night.
Has anyone experienced a problem like this?
