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Part fibre

Sleepymellow
Visitor

‎27-12-2025 12:05 AM

So I was sold full fibre recently but having slow connection (was told I would never have this). Now I’ve looked on the app and found if you have your fibre connected through a socket, this is part-fibre, not full. If this is correct, have I been mis-sold? Could this be why I’m experiencing problems? How do I get what I’m paying for?

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎27-12-2025 01:06 AM - edited ‎27-12-2025 01:09 AM

What does BT Wholesale Broadband Availability Checker estimate for your landline number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

How were you sold "full fibre"? How was it described for you & where? What was the name of the EE BB plan that you were sold?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP