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Parental Controls

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MissMossy
Investigator
Investigator

‎12-03-2025 10:00 PM

I have recently moved to EE and have set up my parental controls but they don't seem to pause when they should. Any ideas? 

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11 REPLIES 11
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MissMossy
Investigator
Investigator
In response to Alex_H

‎14-03-2025 06:00 AM

I deleted the app and reinstalled but still get the message we can't show your groups right now, refresh or come back later when we've fixed things. I can manually pause the groups but the schedule doesn't seem to work. I don't want to have to pause it manually..... anyone else have these issues? 

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Leanne_T
EE Community Support Team
In response to MissMossy

‎14-03-2025 10:31 AM

Hi @MissMossy 

Thanks for trying this for us. 

If the app is still behaving the same after deleting and re-installing, please get in touch with our broadband tech guides. They can get this investigated for you to see what could be the reason you're getting an error message. 

Leanne.