No internet

Becca55 · ‎29-01-2023

I’ve had no internet for two hours I’ve tried resetting but it is flashing red for the Broadband

XRaySpeX · ‎29-01-2023

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Becca55 · ‎30-01-2023

How long will I be without the internet while the fault is being fixed

Chris_B · ‎30-01-2023

@Becca55 That’s a question that can not be answered it’ll depend on how quickly they can find and rectify the fault.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Mustrum · ‎30-01-2023

@Becca55 given that you have not answered any of the questions in your previous post, and that no one on here has any info on your account, it will depend if you have actually contacted the Broadband Care Team and have reported a fault.