No internet again

[HollyL2]

Been without internet, broadband and complete service for 2 days now. My phone signal drops at will. Customer Services making empty promises and not taking ownership - but still making me pay for this non service!!!! Can't wait to get out of this contract. The worst provider ever and im still sore about the lies the girl in the ee store told to get us to move to them. The silence from ee is deafening

[Chris_B]

@HollyL2  Have you spoken to customer support about your broadband?    Because you also mention your mobile phone that has nothing to do with your broadband and you don’t say what you spoke with customer support about.  

[XRaySpeX]

What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also report your problems there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?