New Fibre Install

[jasons693071]

Morning guys,

now we have had openreach get the road all fibred up we are now ready to order.

We currently Have Trooli who use their own fibre, so the question is, will EE pull a new fibre in leafving the Trooli one in place?

We also have the ONT in a remote building so all we have in the house is the router  and not in the house so hopefully the EE guys will take the same route!

Also, can we use our own router or are we stuck we the one provided by EE as i am currently using a Netgear.

[XRaySpeX]

What does BT Wholesale Broadband Availability Checker estimate for your landline number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Yes, EE does allow the use of 3rd-party routers. However they may only investigate any issues until you put the supplied EE router back. In Using & Configuring a Third Party Router you'll find everything you need to set up your router incl. the BB PPPoE creds. which are now the same as BT's.

The DV landline will not work with your 3rd-party router unless you put the EE router as 1st downstream from the ONT.

[jasons693071]

Great thanks.

I used the Openreach fibre checker with my postcode and the checker on the EE website and we are ready to go with full fibre at last.

We currently have Trooli and we have around six months left on my contract but EE will pay up to £300 to cover early termination fees, which will more than cover me leaving them as the quality of service has been poor.

I was also just wondering if EE/Openreach  would pull a new fibre in and not use the existing Trooli one?

[XRaySpeX]

EE/OR will install their own cables.

[JimM11]

@jasons693071 The link from EE.

Switch Broadband | Switch Broadband Providers to EE | EE

[jasons693071]

Well this isnrt a good start.

Got half way through ordering and filling in the switching service but had to leave it before i finished the order.

Got an email from my current provider about the switching which is fine, but going back in to try and order again, it keeps either coming up with something went wrong, or "you have already started a switching service" and ends there.

I havent had any order confirmation from EE, and nothing showing in my account.

[JimM11]

@jasons693071 You may just have to call EE CS to see where it all stands now, nothing else for it! They have posted earlier in another posting open from 10am to 4pm but not sure if that is all departments!

Edit:- You may just be best to pick it up with EE Tomorrow as it looks like Departments you may need can be closed!

[XRaySpeX]

BB for sure is not open today.

[JimM11]

@XRaySpeX Must be @Peter_W got it all wrong then!

[XRaySpeX]

@JimM11 : @Michael_D was probably thinking of mobile!