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Long delay to repair g.fast broadband fault

dkarampa
Visitor

‎04-10-2022 10:00 PM

 

My broadband went out on Saturday 1st of October. EE could not get an engineer to visit my home until Tuesday the 4th.

After the engineer came I received no communication from EE on the status of the fault. I had to phone them myself and they indicated that the fault will be fixed on the 14th of October! That is two weeks with no broadband effectively.

EE offered no alternative options. We both work from home and use heavy data applications. 

Really unhappy with the EE service.

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎04-10-2022 11:09 PM

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

You may be due for some Automatic compensation

The last time similar happened to me EE gave me data for my EE SIM. It's a good idea to have a mobile router as stand-by.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
OrchardBarnSN
Investigator
Investigator

‎11-02-2025 11:15 PM

Similar here, my equipment has gone faulty today 11th Feb, Engineer visit booked for 17th Feb.  Very poor service. 

0 Helpful