Last few days smart plugs go offline in the evening

[PaulB2005]

Seen a similar story here but not sure if its the same - https://community.ee.co.uk/t5/Broadband-Landline/Phones-suddenly-dropping-off-the-Wi-Fi-why/td-p/162...

We have EE 1GB fibre BB with a Smart Hub SH32B (Model: F5394-P EE) and its been great for 18 months or so.

Suddenly in the last 4-5 days we've noticed in the evening many (not all) of our TP-Link smart plugs, smart bulbs and WiFi repeater in the house, go Offline.

The only thing that fixes it is to restart the hub and everything is back online until the following evening.

From the hub

App version: 3.14.5

Firmware version: r4.26.1-R-1860948-PROD-83002

Is there a possible issue with the hub / firmware?

Edit to add - 2 x iPhones, 1 x EE TV Pro box, 1 x iPad, 3 x Amazon Alexa's, 1 x dishwasher seemingly unaffected by this. Noticed today there is a 2.4 and 5Ghz Compatible Wi-Fi setting. Would I be right in thinking that switching on the 2.4 Comp and getting the affected devices onto that might help?

[JimM11]

@Siricko Trouble is it may not be affecting everyone in the same or different ways, for that reason it was not OUT and OUT blame the FW update as being bad, the Forum would be hot to trot if all where having issues, just now it's a select few but others may be seeing and adjusting if so, couple off the EE Forum support have been copied now so EE may be aware of somethings.

[Velvet-Glove]

Hi all, I'm new here. I've been having regular and mysterious 2.4GHz Wifi dropout issues recently too, namely my Ring doorbell cam and Chime and also my Octopus EV wall charger going offline one or more times every day. Most annoying as prior to this everything was nice and stable. Restarting the hub gets things moving again but I really shouldn't be having to do this so regularly!

I am heartened to hear I am not alone and that maybe a recent firmware update of my EE Smart Hub Plus SH32B is possibly the cause of this. My hub and firmware version are identical to that of the OP  @PaulB2005.

Following suggestions made in this thread I have now changed the 2.4Ghz channel from "Smart" to channel 1  in the hope that this will improve matters. Time will tell! Thanks for your insights and fingers crossed EE fix this issue soon.

[JimM11]

@Velvet-Glove Keep in mind also Channels 6, 11 are available good housekeeping if you need, not looking at what is around you may possibly clash sometime, just the odd back off when that happens.  

[rhialto]

"The 2.4GHz was on fixed channel 6 all yesterday and last night, and the phones were fine this morning. Both were also on fixed MAC addresses, mine was on the Comp. "

There seems to be a cluster of similar issues recently that have been resolved by fixing the channel. I don't wish this frustration on anyone but I'm glad I'm not the only one to have experienced this 😆

Thank you to everyone who contributed!

[JimM11]

@rhialto Get's hard, and no one out and out wishes to blame the FW update, cluster on the Forum is fairly limited, but with everything wifi oddities can happen at any time, not been fully pinned down as such, but odds are kind off getting stacked to just do a Fixed Channel just now and see if the stability issue goes away... Glad you are up and running if so....