I upgraded about 6 months ago from 300mb to 500mb next morning the speed picked up straight away with no problems. I thought I would take advantage of the sale ending Thursday and upgrade again to gigabit. I got a text message 8am Friday morning saying the new package was live. My speed download and upload its exactly the same as before. Tested it all day Friday all day Saturday and yesterday morning no change. I rang the team and they said it will take ten days of testing to get new speed as they have to stabilise the line, but I don’t understand how you can stabilise a line of you aren’t actually sending through the new connection speed. I have a horrible feeling something hasn’t been done to change my connection speed and I’m being told after calling tech support running a Speedtest.net makes my line show as unstable which makes zero sense it also shouldn’t take 10 days for the new speed when it says it’ll be available after midnight.
My connection hasn’t moved from the 460-500 download and 50mb upload I’ve been running at as months so there’s def zero change between packages
Any idea of what I need to ask for to get someone to actually check it’s been done properly?
