High Latency

[Slowping]

Hi,

It seems this is an old and well trod topic which does not seem to have been resolved.

I am on the 300MB EE broadband, not BT, I was a Virgin customer (500MB) for many years but since moving I have had to change provider and EE seemed to fit the bill.

However since it was installed almost 2 months ago I notice that the latency is 16-17ms to most UK speedtest sites, I am used to sub 10ms.

https://www.speedtest.net/my-result/d/ebec5277-4432-45be-b4c9-3701ee204a10

https://www.speedtest.net/my-result/d/a3c07f77-0fb4-491f-bb7c-dd82ce69dd2e

The latency from my wired PC to firewall -> router is 1ms so no issue there however once I hit the EE network it spikes to >11ms as can be seen below.

Any idea who I should be contacting with this as I do not have an EE landline for the call back testing that is on offer.

tracert -d ee.co.uk

Tracing route to ee.co.uk [45.60.65.23]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms <1 ms 192.168.0.1
3 4 ms 3 ms 3 ms 172.16.13.210
4 * * 10 ms 213.121.98.145
5 10 ms 10 ms 24 ms 213.121.98.144
6 9 ms 10 ms 10 ms 87.237.20.142
7 10 ms 12 ms 10 ms 195.66.226.47
8 13 ms 14 ms 12 ms 45.60.65.23

Trace complete.

TIA

Gary

[XRaySpeX]

There's nowt EE can do about your blatancy across the Net. That latency is not unreasonable.

Where are you & where were you?

[Slowping]

@XRaySpeX  when on Virgin I was in Leicester, now in East Riding and yes 16ms is poor for the type of stuff I do, not all gaming I might add, when traffic is contained in the UK, if it was outside the UK I could accept a higher latency.

The problem is within the EE network so yes there is something that can be done, it will depend on how they are doing their IP allocation and IP translation.

The problem seems to stem from switching from their private 172.16.x.x network to their public 213.121.98.x network which makes it inside their controlled network.

I have seen many others on the forums over the past that also complain about the latency which seems to suggest that EE will not do much about it as it is perfectly acceptable for a mobile user but since I am a FTTC customer it is shall we say disappointing.

Regards,

Gary

[Mustrum]

Something not right here, you say you are on FTTC, but speed tests show 300Mnps!

Are those sites you use on the speed test the closest ones to you? Have you tried any others?

[XRaySpeX]

@Mustrum : G.Fast is still a type of FTTC. It's an improved version using extra specialised equipment at the cab. It's VDSL2 that tops out at 80 Meg.

[Mustrum]

@XRaySpeX  yes I am aware, but to get 300Mbps from G.Fast the OP must be inside the cabinet!

Sight of BTW DSL checker results might help clarify things.

[XRaySpeX]

The type of BB has no bearing on latency. I've had 8-10 ms UK latency on both ADSL2+ & VDSL2.

[Mustrum]

Indeed, and if it is a new G.Fast service, likely that DLM is doing it's thing and has error correction set fairly high therefore increasing latency.

Just checked on mine and it is running at 8ms - that sai even if it was 16ms I could not tell the difference, and I don't think it has to do with my age!

[XRaySpeX]

@Mustrum : Ditto 😉

[mikeliuk]

Hi @Slowping ,

Would you be ok to repeat the latency measurements over a couple of days using fast.com? Recently I've come to the opinion Netflix has been able to put hardware closer or in service provider networks as compared to volunteered servers.

In my area, a non-OpenReach FTTP provider showed 12 ms ping as of some months back so I feel it could be hard to make the argument 11 ms is bad for a consumer contract. It may be more appropriate to explore commercial contracts if a particular latency is required as you may still be killed by latency spikes and jitter even if you achieve the desired average latency on a consumer contract.