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HP Printer wont connect to new EE smart hub pro mac address filter error report

dags9475
Contributor
Contributor

i recently upgraded to the EE smart hub pro (7) and all is fine apart from my HP Envy printer wont connect. the report says mac address filtering may be enabled. ive tried everything there's no option for disable it. the printer detects router and starts to connect via password or wps button then says failed to connect. ive even tried the HP smart app the problem seems to do with filtering? i dont want to go and buy a new HP printer if that does the same thing. any help appreciated 

10 REPLIES 10
JimM11
Brilliant Contributor
Brilliant Contributor