Guest WiFi still available after turning off

j4m3s
Investigator
Investigator

‎21-12-2024 04:55 PM - edited ‎21-12-2024 05:10 PM

Hi 

I wanted to try out guest WiFi on smart hub plus. All worked fine but the SSID is still enabled even after disabling the guest WiFi feature. 

EE app says it is disabled, as does the hub manager. 

Anyone else had this? 

Addition : it is only active in 5GHz channel. (Not 2.4 GHz)

Thanks

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎21-12-2024 06:59 PM

@j4m3s  Did the hub restart when you switched off the guest network?  If not switch off the hub give it a few seconds then restart it 

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j4m3s
Investigator
Investigator
In response to Chris_B

‎23-12-2024 08:09 AM

@Chris_B it did, yes. I checked the uptime on the hub and it matched the time I disabled guest WiFi.

I'll give it another reboot today and see what happens. 

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j4m3s
Investigator
Investigator

‎23-12-2024 02:25 PM

Rebooted again and the guest SSID is still available on 5Ghz, unfortunately.  Seems like a bug in the SmartHub software to me. 

 

 

 

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bobpullen
Scholarly Contributor
Scholarly Contributor
In response to j4m3s

‎23-12-2024 03:38 PM

What happens if you re-enable, wait 5-10 mins and then disable again?

I'm not sure the hub should have restarted when you originally disabled it. I'd expect the Wi-Fi interface to go down/come back up but not for the hub to reboot to the extend that it resets the uptime timer 🤔

Makes me think that something crashed part way through when you first tried turning the feature off.

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