Gateshead, UK, internet problem

siti1986 · ‎10-12-2023

I have facing an internet problem since 3rd December 2023. The internet can only be accessed in the kitchen and it is so unconvenienced to me. There are times where, it cannot be accessed at all - sometimes I will do work from home. I have no problem in bill payment, and hope the services can be better as soon as possible.

Siti

XRaySpeX · ‎10-12-2023

@siti1986 : Which router have you? Is the kitchen where it is sited?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mustrum · ‎10-12-2023

@siti1986 have you spoken to customer services or reported a fault?

Have a look at the Help page.

https://ee.co.uk/contact-ee/technical-support/broadband-landline