Hi
My full fibre connection has been down for the last few days and the date for the EE engineer visit is still about a week away. Fortunately my smart-hub has been able to failover onto the 4g smart connect, but the 4g speeds where we are quite poor (I know from experience with my work and personal mobile phones that run on Vodafone, EE and 3 networks). As an example, the 20odd second video took about 8 minutes to upload.
I'm concerned that the visit by the EE engineer may not resolve the issue, as it seems to relate to the OpenReach ONT being stuck in a reboot loop. I've been told by the EE helpdesk that I can't directly schedule an Openreach engineer visit and I'm worried that I'll be stuck without proper internet for pretty much all of December.
Has anyone come across a situation where there ONT seems to be stuck in a reboot loop? I'm attaching a GIF and link to a video of the lights of my ONT to help diagnose the issue.
Youtube Video: https://youtube.com/shorts/dQ3196XFS7w?si=hAaUdtgf9AyItYXJ
GIF:
