Fault with our Landline for 5 days

JonWard50 · ‎21-03-2023

We have been 5 days now without a working landline and it has already been reported to EE. How can we actually talk to someone (a real person) to get an update? We keep getting passed to Open Reach then back to EE and no one appears to able able to discuss this issue with us which is now impacting our business.

Kind regards,

Jon

Malvern, UK

Mustrum · ‎21-03-2023

@JonWard50 have you spoken to the Broadband Care Team 0800 079 8586 option 3?

https://ee.co.uk/contact-ee/account-billing/broadband-landline

XRaySpeX · ‎21-03-2023

Have you texted PHONE to 60071 from another phone for a call-back?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)