I Placed a migration order from Plusnet to EE by phone order for broadband and home phone in June 2026
Equipment was sent out Just before the switch over 13th June for broadband and 19th June for home phone.
Switch over date arrived still with Plusnet rang Plusnet / EE was told the order is stuck with Openreach rang again 2 days later got the same answer for over a week..
Made a complaint to hurry things along was told they would get back to me in 3 days.
No one could help so made another complaint was told will get back to you in 10 working days.
This delay took nearly a month and still no wiser.
Decided to make a formal Complaint and asked for compensation for 27 days stuck in limbo and to cancel my move to EE.
The Complaint was agreed and was told the compensation would be paid by 19th August.
26th August I ring to see why I have no received the compensation agreed.
Was told I am not entitled because the order never got to Openreach . Looks like any excuse not to pay up and the person that told me that has no understanding of ofcom rules whatsoever.
28th August
I have now asked for compensation as agreed or a dead lock letter .
Lucky I was on a one switch move so did not lose service.
Have now moved to Vodafone with out any problems.
