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EE have ceased my broadband office service mid contract for no reason

Hels2354
Explorer

‎18-07-2024 06:28 PM

EE ceased my line in my garden office on 15th July for no reason - I didn't request - can't get any sense from them what are my rights - they want me to take another contract out with them for 24mths when this one was in mid contract - never missed a payment account up to date - I don't have debt

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎18-07-2024 06:51 PM

How did you find out? Did you get a letter from EE? Usually it's someone else perhaps mistakenly applying to take over your line but EE should tell you & let you refuse the takeover.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Mustrum
EE Community Star
EE Community Star

‎18-07-2024 06:54 PM

@Hels2354   you may get more detailed information regarding what happened by following the complaints process here.https://ee.co.uk/contact-ee/complaint 

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