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EE bill

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bats1
Explorer

‎10-01-2025 04:42 PM

Has anyone else had an issue with their bill saying that it's more than it should because "you've not returned equipment" when you know you have and they know you have? I've contacted them yesterday and they said it was sorted but I've just looked at my bill again and it's exactly the same as it was before I called them. 

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XRaySpeX
EE Community Star
EE Community Star
In response to Minkey1

‎10-01-2025 10:55 PM

@Minkey1 : You can request the refund be repaid to your repayment method instead of being put as credit on your a/c against your next bill. I don't see the OP did that or the EE agent suggested it. Of course to do so you need to be aware of the possibility. Asking for a bill to be corrected leaves it rather open.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Minkey1
Star Contributor
Star Contributor
In response to XRaySpeX

‎10-01-2025 10:57 PM

@XRaySpeX 

“Asking for a bill to be corrected leaves it rather open”

True.

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT, and wishing it still was.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
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