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EE App

UkzVortex
Established Contributor
Established Contributor

‎08-12-2023 09:45 AM

can't turn on game mode or see my hub in the app 

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A E King
0 Helpful
12 REPLIES 12
UkzVortex
Established Contributor
Established Contributor

‎21-12-2023 06:45 PM

I was told on 20th Dec 2023 that I should be able to see my hub in the EE app and turn on game mode but I still get errors the person who is dealing with it tells me if it is still not working to call 150 and they don't want to know any think about It.

 

WhatsApp Image 2023-12-13 at 15.38.32_0bec9046.jpgWhatsApp Image 2023-12-13 at 15.38.26_affdfc16.jpg

A E King
0 Helpful
Daniel-S
EE Community Support Team
In response to UkzVortex

‎22-12-2023 02:02 PM

Hi @UkzVortex,

As you know, you have a dedicated case manager looking after this for you. They should be the only person that you're talking with as they're going to case manage everything. We've reached out to their Manager today to have this looked into for you as I'm aware that they were due to follow up with you on the 27th.

Thank you

Daniel-S

0 Helpful
UkzVortex
Established Contributor
Established Contributor
In response to Daniel-S

‎24-12-2023 09:34 AM

they have told me call 150 and 150 don't understand issue 

 

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A E King
0 Helpful