Dad moving from Plusnet to EE and needs help

[OriginalBigBri]

So, my 86 year old non-technical Dad is being moved to EE apparently on Friday, so he can keep his home phone. He's had a new router delivered and literally nothing else. He's phoned EE and got to talk to someone he couldn't understand very well and basically only learned that:
- he's not getting an engineer out to help him
- he's going to be billed separately for (something?) by "green bay"
- they would send him an email with a bunch of info and a video (they haven't)

So, here are some questions I'm really hoping one of you lovely lot can answer:

- If his internet and phone are being switched over on Friday, will both start working properly straight away, or will his phone take days ?
- will the EE router have been pre-configured with his account info ? I'm fairly sure my latest Plusnet one was.
- what will happen to his Plusnet email addresses? he has NOT been told he's moving to Greenby, so we have no idea whether his email will just disappear
- if he does move to Greenby, will they be charging him for it? 

He has had literally no communication from Plusnet other than "we're chucking you out" after more than a decade.
So, as it stands I'm doing a 400 mile round trip at the end of the week to try and help him out.

Thanks in advance to for any help you can give.

[Mustrum]

@OriginalBigBri   I do not beleive that would inducate either way if the transfer has happened  or not. Either give them a call or a post on their email forum  https://community.plus.net/t5/Email/Update-on-Plusnet-email-migration-to-Greenby/td-p/2031990 

[JimM11]

@OriginalBigBri That is the same for anyone with an ISP connection, that is why an ISP connected hub get's on a lot easier than a third party where the user has to have the experience to do so. Good chance the EE one will connect do everything that is required to get on, they even try to accommodate switching ssid's over to match, then some ISP guide say's lets just factory reset the hub having zero idea what the outcome to the User would be, head scratching going on no connections ssid all defaulted back etc etc, may also be a pain but possible time to transition your dad onto a gmail/outlook address, uphill battle with that though..... Changes just do not go well, been there done it and had the Father as well but the response i can already imagine....

[JimM11]

@OriginalBigBri One Prime example, moved over to a vodafone FF connection, they sent the Powerhub, so set it all up prior as one does, fell over wifi password, they INSIST 16 character password with all the parameters that MUST be obeyed, oops, that's not happening, i was pushed for time Activation day was the day i was leaving home for a three week business trip, anyhow just set it up with my Asus hanging off it, when connection first time the VF hub FW updated and wiped out ALL the settings i had done, back to the OOB state like a Factory reset, NOT ONE single setting was maintained, so you can imagine how p'd off i was having to sort it out quickly before the wife screamed blue sweary words before i departed.....