Customer service from EE is none existant

[KenMavor60]

Ordered EE One on the 15th June 2026.

Now 22nd July.  Nothing done.

Three calls that actually got through to a human being.  Promised the earth.  Nothing delivered.  About a dozen other calls never got answered after 35 to 30 minutes.

Mean t to be a BT visit, for whatever reason, on the 22nd of July.  Never happened.

Managed to get my mobile sorted (was already an EE member) and transfer my wife to EE as well under the deal.

I have no idea what I am getting charged and why as the app does not recognise anything - order number, VOL number, mobile number etc.

How do I cancel my broad band transfer from Plusnet to EE as I no longer have the faith in EE to deliver anything.

Frustrated.  Putting it mildly.

[JimM11 · Accepted solution]

@KenMavor60 That unfortunate is a call to EE CS and requesting that they cancel the order, from that PN should be informed your are staying with them, in any case if it does not work, there is always the EE Complaints procedure to fall back on.

EE Complaints Code of Practice