Connecting Smart Wifi extenders

[RichieGee]

Am I correct in thinking the Smart Wifi extenders can't connect to each other, only to the Smart Hub? (I'm sure I read that on here but I can't find it now.) This wasn't the case for the black BT complete wifi discs. This has caused a problem for me as since I upgraded to FTTP - which entailed moving from BT to EE - I'm getting patchy coverage in parts of the house.

My Smart Hub Plus is in a slightly odd place as the ONT (and previously the phone socket) are in one corner of the house. With the BT FTTC I could connect 2 discs to the Smart Hub 2 and a 3rd disc to one of other discs to reach the furthest point. But now that furthest point  tries to reach the SH+, not one of the other extenders. 

Can anyone confirm this before I take it up with EE? I have solved the issue with TP Link X55 but this means I'm currently paying for a service I'm not using.

[JimM11]

@Minkey1 Lost the second battle with the compo fight, as i thought on original call 16th Oct don't worry your automatic compensation kicks in, here is your new appointment 21 day's later, all because an OR Contractor arrives late, is not prepared to drill a hole, but may be did not have a long enough drill bit, fills out the report customer is not ready for the install, sugar. and EE charge back to the original date, at least they changed that charge even though it was seen on there end that it was not completed until 5th Nov by OR engineers AT MY request, just not prepared to take all the hassle involved with EE/OR/MJ Quinn to sort this all out. Short story is if not OR doing then watch out what the contractor does... EE are correct they cannot get in the way but do seem to be prepared to fight for the customer it's just not worth the hassle/time/ or effort.

In the end OR did a wonderful job, in and out in less than an hour, all i had to do was drill the hole as everything else was done and at least i had 21 day's to get that done duh. 

[Minkey1]

@JimM11 

Ah well Jim, we need to keep holding their feet to the fire, so worth the attempt. Of all my experiences, pulling the fibre in and fitting the ONT was the most trouble free. Easy, in fact, but proper OR 🥵

Nolite te bastardes carborundorum.

[JimM11]

@Minkey1 My cable was oops, BT pulled it in copper, more than 42 years ago pre my move in previous owners, i was not in the house as been here 42 years, fibre took the exact same path 2 joist's over to even make it easier, to the exact same place that BT had there cable junction box for the copper, which i even moved out of the way, OR did offer to take the copper out, i said just leave it, got something to go back too then we all started laughing together, like that's ever going to happen....

[Minkey1]

😂

As Churchill would say……

”Keep B*ggering On

[RichieGee]

Update on this. 

TP link X55 has functioned pretty much flawlessly for 2 weeks. Spoke to EE and they offered me a return to BT and the BT  equipment at BT's price. However we also tweaked the EE price so it's only pennies different to the BT offer. So I'm keeping the EE account (wary of an accidental disconnection when switching back to BT) with my network gear (there was never an issue with the speed to the house).

While they didn't admit anything, they didn't question my comments on the performance of the EE equipment and were very quick to offer the BT solution. 

[JimM11]

@RichieGee It's whatever keeps the customer satisfied is the best solution for all involved, smart to stay with EE as the service is up and running, mesh no matter who does it or makes it can be an absolute nightmare of epic proportions, can take eons to sort out and more so when everyone wishes to stay wireless for everything. Glad you posted back and let the forum get updated, good news is always welcome...👍👍