Broadband speed variation

[ferretisblind]

Hi

Since about April this year I have noticed that my broadband speed will drop from a max of up to 34mbps down to about 2mbps. I notice it when on video calls or gaming as it becomes unusable. It will then be like that for a short period of time before it goes back to normal. Its repeatable on wired and wireless (wireless in the same room - 3m away). Here is the speed test from my current speed drop issue - this is a wired connection test:

 https://www.thinkbroadband.com/speedtest/1660340637322319555

Here are my BRoadband Stats:

My exchange is:

SamKnows - Broadband Availability - Corstorphine (ESCOR) Exchange

I reported these issues once back in April. A nice OpenReach engineer came round, just when it was all behaving. It did change the wall socket to be the latest version which increased the top download speed (34mbps). Im a bit fed up with it - it is just very intermittent. Most of the time its fine but once the speed drops, packets start to drop and any delivery sensitive app will be unusable.

Im pretty fed up - any thoughts?

Thanks

[XRaySpeX]

You are receiving the full sync speed, 40 Meg, for your EE Fibre package. It is your speedtest that is slow. Does this occur at any particular times of the day?

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

[ferretisblind]

Hi

There doesnt seem to a particular time or pattern.  If I think their is an issue I fire up a speed test. The results are pretty consistent, download speed drops to about 2mbps, upload seems less affected at about 4mbps. 

My socket is a type 5c with built in filter. I have removed the front and plugged the phone in to run the "quiet" test. Seemed ok to me, no crackles maybe a faint hiss, hard to tell. I have now plugged in the router (with a filter) into the test socket. Improved speed, back to normal at first but then dropped down to about 2 mbps. Router stats still showing 40mbps down. 

We do not have any other Phone sockets in the house.

I will reboot the router now.

[ferretisblind]

Here are the stats after a reboot:

Speed is back to 34mbps plus down.

[ferretisblind]

Hi 

Started to work - noticed that things were a bit slow over the vpn. Went to my own pc and connected via a wire. Run speed test

WEnt to the router and got the stats

The router says 40mbps but speed test says 3mbps. I am inclined to go believe the speed test as the behaviour of my devices (both work and non-work) say that I have a congested link somewhere. The congestion is due to my link running a lot slower than the 40mbps advertised on the broadband router. For absence of doubt the speed test was not run over a vpn but on my personal pc connected by wire.

Im going to head into work to get a decent connection.

REgards

Norman

[XRaySpeX]

The router stats & the speedtest are measuring 2 diff things. The router shows your raw BB sync speed which EE is supplying you with. The speedtest is measuring your resultant d/load speed over the Net after network overheads are taken into account & this can be variable & not under EE's control.

Is the QLT silent?

[Mustrum]

@ferretisblind  the symptoms you describe could be down to congestion. If it was happening regularly in the evening then I would be asking EE to look at the cabinet/exchange equipment.

But as it is more random it could be with your equipment - is there anything else connected when you notice this - devices automatically updating, backup to idrive/onedrive or other cloud based storage? Even the VPN getting congested.

Rather than rebooting the router next time it happens, turn connected devices off - turn wireless off will quickly help you work out if it is a wireless device. Wired devices one at a time, and if you can use task manager to check apps on your pb/laptop and close down any using bandwidth.