17-04-2026 11:53 PM
**bleep**?? No internet since 11.30pm last night 16.4.
2 updates on website and neither time met, still waiting and using mobile data. Regret staying with this lot after BT takeover last year, which also cost a load of grief and money. Will Def look for better/new provider when contact ends June 27.
18-04-2026 01:15 AM
@Lyou24 : What lights show on the router?
If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.
Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.
What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?