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Broadband renewal

Babybluesmartie
Investigator
Investigator

‎11-02-2022 05:05 PM

I moved a few months ago, and took my broadband with me. Does a home move renew the contract? I didn’t realise I did and now I have over a year left. I’m looking to move again in a few months but I don’t want to have another renewal of contract? 

0 Helpful
5 REPLIES 5
Mustrum
Ace Contributor
Ace Contributor

‎11-02-2022 05:10 PM

Hi @Babybluesmartie  and welcome to the forum.

 

It will depend on what you agreed when you moved.

Sometimes there are moving charges that can be waived if you take out a new contract, or you could have paid the move charges and kept your original contract date.

 

This should have been sent to you via email.

XRaySpeX
Grand Master
Grand Master

‎11-02-2022 05:12 PM - edited ‎11-02-2022 05:15 PM

Yes, a BB Home Move entails a new contract & min. term. Other than that the move is completely free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Babybluesmartie
Investigator
Investigator
In response to Mustrum

‎11-02-2022 05:21 PM

I had a look through my emails, found the confirmation for the home move but no mention of renewal of contract which is why I didn’t realise. 
if and when I do move, I’ll discuss with them. 

Babybluesmartie
Investigator
Investigator
In response to XRaySpeX

‎11-02-2022 05:21 PM

Thank you 

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XRaySpeX
Grand Master
Grand Master
In response to Babybluesmartie

‎11-02-2022 05:26 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful