Broadband keeps disconnecting

[johnday]

Yesterday problem started when I got up around 6 am tried turning off the router, went on for almost an hour

This morning exact same thing 

[RG891]

WiFi goes off around 12am comes back on at 12pm that’s after switching from Bt to ee still have an ee router though it’s like it’s being done on purpose 

[JimM11]

@RG891 Try starting here, run a check to see if you have an area fault, if not then test the broadband to your home.

Help & Support | EE

You may also find some of this link helpful.

Fix Problems with EE Full Fibre | Broadband Help | EE

[XRaySpeX]

@RG891 : Which EE BB plan are you on? What EE router do you have?

[Joe286]

I have a similar problem. Moved to EE from BT in August and upgraded to full fibre 900GB. The internet has never worked smoothly since then. It works for approximately 23hrs then it goes off line but the light remains aqua blue. To get it back online we have to restart it or even push the pin behind. We have had over 4 Open Reach engineer visits and 1 EE engineer visit and the issue is still there. Open Reach has consistently said the router receives the correct amount of light and that there is no problem with their line. The last EE engineer suggested that the account is set up wrongly but after he left nothing changed. We are tired and just want stable and reliable internet. 

[MickCov]

Hi, I’m having the same issue since today. I moved from bt to EE last year and never got any issues until today. On some forum I read that there is issue with batteries on openreach modem. So I changed them to brand new and this resolved problem for half an hour. Then internet connection went out but still is aqua blue light. I hope they are going to fix this. I will keep you updated. 

[XRaySpeX]

@MickCov : Which EE BB plan are you on including its speed? What EE router do you have? I v. much they doubt they are the same as those of the OP whose over year-old thread you latched onto.

[Andywall]

Having similar problems. Not happy at all with ee. Only been with them since christmas, nothing but problems cant even watch bbc iplayer, wife cant take zoom calls without dropping out, ethernet of wireless. I even tried deleting our google nest system to see if that would help, but the internet is so unstable it wont allow us to reconnect the nest router. 
im plugged into the router directly by ethernet and the television wont play iplayer at 7am on a sunday monring, so its not like the service is being heavily used. 
we never had this problem with virgin.. 

[JimM11]

@Andywall You moved from VM to EE, completely different way of doing things and NOT sure how you setup your VM modem to match your nest router. First you need to post what EE Router you have, and which EE service you got from them, how the EE router is connected, your nest is connected and if you did anything to that device, if you have a landline phone on DV or and also EE TV system, they are all important for the initial laydown of what needs to happen.