The EE Community

Contracts ending

Where in this link (below) are we able to find when our contracts end for both mobile & broadband?Your plansI've clicked nearly all and still unable to find out when the aofrmention are ending  

Apps Constantly Freezing

Hiyet again, EETV keeps freezing.ITVXwatching content, screen goes blank with no sound…. 10mins later no change. I have to go back to “Home” and restart.GBNewswatching content, freezes after less than 5mins. I have to click “go back” or “home” to res...

We received a letter in my Daughters name ( old account holder) saying we owed £24.14 on our EE bill when I change my account I was told that any existing payment would be transferred to new account so why am I getting a letter saying I’m in debt but...

Can't recieve calls or texts on new number

I got a new pay as you go sim, but I can't recieve texts or calls. I was able to recieve texts from someone I texted on the new sim but before texting that number it failed to send messages to my number. I can't recieve OTPs either through text or ca...

Sim not activating - Sim only plan

I have just moved to EE and originally asked for an e-sim for speed of change over but it wouldn't work with my handset (which is unlocked) so went back and ordered a physical sim but this sim will not activate - could that be because I have an e-sim...

Two accounts but only one showing

My wife had EE broadband for several years but is unsure if she had an EE online account. Regardless, she could not log into it when she tried, even using "forgot password". Yesterday, she placed an order for new EE broadband and successfully created...

EE smart 4g hub gkQ7 Trying to set up.

Hi, just received  this and connected my tablet  by WiFi and its working OK but  in the  set up I was told to change the  password  . Did this which it accepted  but then it says unable to connect to router, check it is switched on. It is on with fix...

Cannot Link Device

I'm a new business customer who joined EE and simply cannot link my device to the app, error message appears. I've been in persistant contact with tech support for almost 2 months now it's getting enormously frustrating. Have tried calling, emailing,...

Apple tv 6 month offer issue

it is included in my extras package 路