I’ve decided to move to EE. First I got email saying account was set up then nothing else. I called and it seems you can’t have an ESIM on a new account even though they offer the option. Agent sorted it all out and sim came next day. I’m now left hanging waiting for the port to complete but it just seems stuck. When I then log into the app it seems that I’ve randomly got two different accounts and due to be charged twice. The website is hopeless and nobody to speak to after 9pm. How poor is this for a telecoms company? Is this normal for EE. Should I just use the 14 day cooling off and put it down to experience or am I unlucky that everything they’ve down so far is crap?
