Hi everyone,
I've been trying to help my (vulnerable) elderly neighbours with their switch to full fibre which coincides with a switch to EE.
It's starting to cause some confusion. First of all, they were told they could keep their existing BT equipment - a smart hub 2 and one of the black extenders, but have since been sent an envelope for collection.
Also when the ONT was installed, the engineer had to put it towards one end of their long and narrow single storey home, meaning their existing DECT handsets no longer get reception throughout their home, which is a particular concern, and the one black WiFi extender disc wouldn't reach (instead needing to be positioned by their old master socket).
To try and solve this I contacted BT/EE (tbh it's confusing as to who I'm speaking to) and ordered one extra WiFi extender and two of the wireless digital voice adapters (so they could not only plug in their existing DECT phones where they were, but also a further corded landline they had for peace of mind).
Fast forward and an EE branded WiFi extender has arrived, but no phone adapters yet, and we need to be able to daisy chain the existing BT black disc to the EE extender and I'm wondering if this is possible, or if I'll need to get them another EE one?
They've now gone away for Xmas for six days so gives an opportunity to see what's possible and to try and rectify. I'm particularly concerned with them being vulnerable customers (I work in a regulated industry myself) and their need for a landline/continuity of what they're used to. Last chap I spoke to seemed more interested in up selling a mobile contract (despite being in tech support)
Any advice, both with regards to the required equipment, and whether there's a way to help speed along/escalate upon their return would be much appreciated. Many thanks.
