I switched from BT to EE earlier this week. I didn't get a new router as already have BT smart hub. I have downloaded the app and paired it with router. I can see my information re billing and package but I cannot access the manage function, I just get a spinning circle. I have the app on another device but still have the same issue. Any ideas please?
Update on my case. I started another chat the next day to follow up on the complaint they raised. Chatted to someone who sounded like they knew what they were doing. They said I would get a call back within 48 hours. They said they would raise a fault which can take some time. I stayed on the chat for 35 minutes not knowing that if there is no activity on the chat for 10 minutes, you go back into a holding queue. I’d already been on the chat for an hour and a half at this point. Someone else picked up the chat. I asked to chat to the previous person. They said not possible. I got annoyed so they put their manager on. They said they knew exactly what the issue is and promised to fix it within 48 hours. 3 days later and it’s still not fixed. Never received a call back either. Shocking service from EE.
