Anyone else been charged for not returning old equipment

[kimcramp]

Has anyone else been charged for not retuning equipment even though they’ve got proof it was delivered? Sent my old WiFi hub back on 13/05/26, Royal Mail confirmed delivery on the 15/05/26 and today I’m being told that I’m being charged £85 on my next bill because I haven’t returned it! There doesn’t seem to be any way to forward the evidence to EE either, so I’m not sure how I will get this resolved? Any help appreciated. 

thanks

[JimM11 · Accepted solution]

@kimcramp See linked, and you have to call EE CS and talk to a body on the phone....

Equipment return not received - The EE Community

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