Account linking to BT / EE

[UBF]

"Birth Date" error when linking accounts. Why, why is it so hard for EE/BT to resolve this? Over a week now and STILL no one can get our accounts linked.

[Debbie_G]

I understand your frustration @UBF.

I've recommended filling out the online complaints form, as this goes to our dedicated complaints team who are our highest point of escalation. 

As the issue has been ongoing for a while and you've already spoken with several Guides without success, the team will be able to take ownership, ensure everything is logged on your account and work towards the best resolution possible.

You can find more information on our complaints process here:

EE Complaints Code of Practice - March 2024

Debbie

[UBF]

I had no faith in waiting for another expert to call back and the complaints process, no offence but i'm beyond any faith in that either. So i tried one last time via messaging and got Josh in your Richmond sales centre - he has managed to do what  everyone else has failed to do. 

Thumbs up for him but the rest of the experience, very much below decidedly average.

[Leanne_T]

Hi @UBF 

I am very sorry you have had this experience and appreciate you letting us know Josh has sorted this for you.

Leanne.