Hi,
We're an existing EE customer and have been for over 10 years. We placed an order on July 18th 2025 for the 1.6Gbit plan as we received an email from Openreach stating it's available.
Infrastructure, included new telegraph poles and exterior wiring needed to be completed in the area before our property could be connected.
Finally, after 7 months of waiting, the cable was connected on Feb 20th 2026.
In terms of this, at the lowest point, the cable flies over the neighbouring bungalow, and visually, looks like at the tallest part of their bungalow the cable would appear to be about 2ft clearance.
The interior cabling is complete, and the 2.5Gbps ONT has been fitted. Light levels from the engineer reads just 14, which is said to be excellent, and no cabling issues.
The Smart Hub Pro router, connected, turned on at around 4pm on Fri 20th Feb 2026, only to find that the download speeds are just 38mbps, and upload 10mbps.
As you can imagine, after waiting 7 months, to be receiving this is extremely frustrating.
However, after activation, and calling up EE later that evening, I'm told that EE are aware of this issue, and that there were somewhat 8,000 customers affected by this, and it should be resolved by Monday.
Subsequent speed tests on Saturday, and today (Sunday) show no improvement.
I keep hearing something about this being resolved in batches of 100 via a script? How many customers are affected, how often does this "script" run, and what operating hours does it run between?
Considering phoning up Monday evening if still not resolved.
Thoughts?
