We drop the tech, you catch the deal

[JordanTA]

Once a month, for one day only - one huge saving on the hottest tech.

Want amazing deals on the hottest tech?

You'll need to stay ready, and act fast. Once a month, for one day only, we'll drop a huge deal on some of the most popular tech, only in the EE App.

That means you can get your hands on a new laptop, headphones, TVs and more, for an incredible price. If you're an EE customer, you get an exclusive invite, so you make sure you're at the front of the queue.

Get ready - and stay ready - for Tech Drops. Only for EE - tech from the people who connect your life.

Download the EE app and enable push notifications

Be the first to know about our drops by enabling push notifications.

• Tap your Profile icon in the EE app  
• Tap Settings
• Tap App settings
• You'll then see the Push notifications option at the top
  

Download the EE app today and be ready to catch your deal

[Jlb11]

What time does the tech drop open please?

[Michael_D]

Hi @Jlb11 

The best way to make sure that you don't miss out is to enable push notifications in the app by following the steps that @JordanTA mentioned. 

Once that is set up, you'll be notified of the latest deal.

Michael

[AndrewAW]

I’ve installed the app, but am getting nothing but “Sorry, there seems to be a problem…” when logging in, for the past few hours. So how can I get any Tech Drop???

[Michael_D]

These deals are only available through the EE app @AndrewAW

Have you tried to delete the app and install it again?

Are you able to access your account through the EE website? This will help to identify if it is just the app or something at account level.

Michael

[AndrewAW]

Yes, I can login to my account on the website, and I have re-installed the app, but am still getting the “Sorry, there seems to be a problem… we’re having a little difficulty right now.”
I had assumed this was because of high traffic, so have been re-trying to for hours…
I am using an iPhone 12, and have notifications enabled for the app.
- Andrew.W
(sent from my smartphone)

[Michael_D]

Thanks @AndrewAW. The app is working fine for me, so not just down to traffic.

Have you been able to use the app previously?

Michael

[AndrewAW]

I installed the app only yesterday (after receiving an EE mail about today’s Tech Drop), and changed my password, and turned on 2-factor authentication.
I’ve re-installed the app again, but still have the same problem.
I am puzzled that when logging on via the app (via ee.co.uk) I have to enter a PIN twice - is that normal?
- Andrew.W
(sent from my smartphone)

[Michael_D]

Something doesn't seem right @AndrewAW, especially if you can login online.

The best thing I can suggest would be to give our tech guides a call, so they can look into the app further for you and help to get it working for you.

Michael

[AndrewAW]

I’ve just installed the app on an android device, and get the exact same problem, so there must be a problem with my account settings?
I’ll call tech support.
- Andrew.W

[Michael_D]

That definitely sounds like it will be the best option if it is the same on another device. 

Please keep me posted with how it goes.

Michael

[AndrewAW]

I contacted Tech.Support and got a pleasingly quick voice call-back (from a real person) - apparently there’s a known problem for ‘some customers’ which hopefully will be fixed soon.
Unfortunately I’ve missed out on today’s Tech Drop offer, which was the reason I installed the EE App in the first place, ☹️.
Incidentally, there’s a rather dim restriction on the Tech Support request text box: it’s restricted to 150 characters, with no ‘special ‘ characters, inc ‘ “ . which makes it difficult to fully and clearly describe a problem.
- Andrew.W
(sent from my smartphone)

[Leanne_T]

Morning @AndrewAW 

Thanks for coming back to us and providing this feedback for the text box. 

You've done the right thing letting our tech guides know you are unable to access the tech drop details and the team will be working to get this sorted as quickly as possible.

Leanne.