Passkeys for your EE ID

[JordanTA]

This month we’re helping you get super secure with the launch of passkey. Set up passkey from the EE app (or the Profile section on ee.co.uk) and you’ll be able to use it to log in, instead of remembering those complex passwords. Use your fingerprint, PIN or face recognition and you’re in! Just make sure you’re on the latest version of the EE app.

They're secure and much less vulnerable to cyber-attacks, scams, and data breaches than passwords. They can be easier to use because you won't need to remember a password.

EE won't store your fingerprint, PIN or face data. It's always kept safely on your device.

Check out our help page for information

[MuckSpreader]

Just been trying to enable passkey settings on my phone. All I get is going around in circles. As soon as I select setup passkey, I get a login window., I do that and get presented with the same select passkey window. Also happening on on my PC web page. Maybe  a chat with support in the morning may bring some light to the matter. 

[Lesley_W]

Hi @MuckSpreader 

Did you get sorted with this? Are you able to give it another go if not?

Lesley
 

[JustinUK]

It fails on Proton Pass with following error

Registration failure: SerializationError("Error parsing request: Error(\"invalid type: null, expected a string\", line: 1, column: 187)")

Additional, cannot add to google account or add on a Yukikey still

[CptRik]

Hi @JustinUK 

I don't know about ProtonPass and Yubkey, but I do know a way you can add an EE Passkey to Google Password Manager in a Google Account.

Unfortunately, for some reason the EE implementation on Android phones doesn't sync the generated Passkey with your Google account. At the moment, the Passkey is stored on the phone only. This is the case whether it is generated in the EE App or if you generate it on the Android Chrome browser.  

However, if you log into your EE account via a Chrome browser on your PC which is logged into your Google account, this will generate a Passkey that gets saved into your Google Password Manager in your Google account. The Passkey can then be used on your phone, or any other device you are logged into your Google account on. The message I get when doing it this way is shown below:

To emphasise, this only happens at present if you use Chrome on a PC. It does not happen with the Chrome browser on Android, or if you generate the key using the EE App.

You can see the difference between the Passkeys in your EE account: the top one below was generated by the EE App and will not be stored in your Google Password Manager, the bottom one was created on Chrome on a PC and will be. I just deleted the Android generated one afterwards and used the second one, which now works on all devices including my phone.

Personally, I think the Android issue needs to be fixed by EE, because going forward I think adoption of Passkeys is only going to work for most people if they can sync them/store them using password managers.  Otherwise, users are going to be losing their keys all the time, e.g. if their phone is lost or stolen.

I can't comment on any other password managers, but it has worked for me with the Google one. Maybe a similar approach might work with ProtonPass and Yubikey?

Hope this helps!