New EE full fibre plans

[JordanTA]

We've launched our new range of full fibre home broadband plans, which all come with the latest WiFi 7 hub.

Our new plans also offer a wide variety of supporting services, including:

• WiFi Intelligence
• WiFi Optimiser
• Advanced WiFi Controls
• Cyber Security powered by Norton

We'll be launching with 4 new plans. 

Core

For those who want to keep costs down without compromising on the basics. It’s ideal for students, renters, or anyone living solo who values 'value' over extras.

Benefits include:

• Smart Hub 7 Plus router (as pictured in our cover image)
• Wi-Fi Controls
• Wi-Fi Intelligence
• Advanced Web Protect
• Speed Guarantee

Standard

For those who want a broadband plan that can flex with their lifestyle and gives peace of mind, especially when it comes to security and reliability. Ideal for couples, flats, and small houses.

Benefits include:

• All of the above Core benefits
• Keep Connected Promise
• Norton Cyber Security
• Wi-Fi Optimiser

Premium

For those who want smooth and reliable internet wherever they are in the house, plus additional features like security and network prioritisation. Ideal for families and those in larger homes.

Benefits include:

• All Core and Standard benefits
• Wi-Fi Extender 7 Plus

Ultimate

Perfect for those who want top-tier performance, premium hardware, and in-home support to ensure everything runs perfectly. Ideal for larger families, the largest houses, and those who demand the best.

Benefits include:

• All Core, Standard and Premium features
• Upgraded to Smart Hub 7 Pro
• Upgraded to Wi-Fi Extender 7 Pro
• EE Guides Home Visit: access to free home visits from broadband specialists to make sure you’re perfectly set up (plus an annual health check for an optimised connection)

We also offer 1.6Gbps download speeds, which are available with either a Premium or Ultimate package, which comes with the Smart Hub 7 Pro and WiFi Extender 7 Pro.

Flexible Add-Ons

Alternatively, you can choose any one of the plans and take one of the following add-ons as relevant. All add-ons are 30-day rolling (unless specified) to give you greater flexibility.

• Cyber Security
• WiFi Optimiser
• WiFi Extender 7 Plus
• Smart Hub 7 Pro and WiFi Extender 7 Pro bundle (24m contract)
• Connectivity Backup

Check out what deals are available now

[Profile closed]

Thanks for the update @JordanTA 

Are there any updates on when those of us with EE TV can upgrade to the 1.6Gpbs service?

Cheers

[robh661]

I don’t think the 1.6Gps broadband will ever be offered to customers who have EE broadband and EETV setup. 
Because I believe that the 1.6Gps is still only for new contracts and is still cheaper than the fastest one we can get which is the 1Gb.

[Ali_A]

Hi @Profile closed 

TV/ Sport products are now available for existing customers who have 1.6gb BB speeds

Ali 

[Profile closed]

Hi @Ali_A 

Thanks for the reply. I’m hoping that means those of us with TV/Sport will have the option for 1.6Gbps soon…

[JordanTA]

Hey, just to confirm, it's not currently possible to add TV to 1.6G via our online journey. However, it can be added if you call or visit one of our Retail stores. 

[miketja]

Thanks @JordanTA do you also happen to know if it's possible for existing customers to upgrade to the 1.6gbps speeds, if they call? I don't have that option via the online upgrade process. I was a BT customer who got migrated to EE, in case that's relevant.

[Katie_B]

Hi @miketja. 

Thanks for coming here.

Please give us a call and a member of our customer care team will be happy to help look into your request. 

Katie 🙂

[miketja]

@Katie_B I just called, but it seems it's still for "new customers only" which is very disappointing. 

[robh661]

@miketja I’ve just had the usual push to upgrade my broadband but the option for the 1.6gbs is still not an option.

So I think doesn’t matter what is said on here.

Those of us which have EETV, will always be stuck on the slower but dearer broadband speed. 

[Profile closed]

@miketja and @robh661 - I’ve been looking into this and from what I’ve read it’s due to the plans being on different EE systems.

If you already have 1.6 it seems can now add TV but as the other plans are on another system there’s currently no path to upgrade and be switched over to the new system.

I already have the 2.5GbE ONT so ready to go as soon as EE ever offer the option to upgrade.

However Ive also read reports that existing customers have been able to swap to the new 1.6 service after going through the complaints process. It sounds as though their old service/contract was terminated and a new one started.