Introducing the new Samsung Galaxy lineup - Powered by Galaxy AI

[JordanTA]

Introducing Samsung’s all new Galaxy S25 series, including the Galaxy S25, Galaxy S25+ and Galaxy S25 Ultra.

The Samsung Galaxy S25 Series’ features the new One UI 7 interface, helping to simplify the management of everyday tasks through features such as cross-app action commands, a new personalised notification bar and an evolved Circle to Search, eliminating the need to navigate through multiple interfaces. Customers can unlock the Samsung Galaxy S25 series’ full AI potential when paired with EE’s AI-powered 5G standalone network.

The Samsung Galaxy S25 Ultra boasts a 6.9” AMOLED QHD+ display, S Pen support, 200 MP camera, and Galaxy AI to simplify tasks with voice commands.  Powered by the Snapdragon Elite 8 and a 5,000 mAh battery, it’s built for creativity, productivity, and performance.

The Samsung Galaxy S25+ has a 6.7” AMOLED display, Snapdragon Elite 8 processor, 50 MP camera, and Galaxy AI for voice commands and updates like weather and schedules. With a 4,900 mAh battery, and premium features, it’s designed for work, entertainment & more.

The Samsung Galaxy S25 delivers a 6.2” AMOLED display, Snapdragon Elite 8 processor, 50 MP camera, and Galaxy AI for voice commands and real-time updates. It’s 4000 mAh battery and compact design make it perfect for multitasking, great visuals, and fast charging.

 New features

Cross App Action

• Galaxy AI takes care of numerous tasks across different apps with a single voice command

Now Brief

• Use Now Brief with Galaxy AI to quickly get info like what’s on your schedule, updates on your commute, and when episodes of your favourite podcast are available

Multimodal Search

• In-app search saves you time. Ask your S25 to find family photos from a recent trip and it’ll collect them all for you

Click here to pre-order yours

[joe19634]

Does anyone from EE ever give you any idea about what's happening people, with your upgrades for the s25, you've paid money out, they're after old phone before you get new phone, Sorry aint getting mine, I've fulfilled my part of the contract, you EE aint fulfilled yours, we aint paying extra if we have NOT GOT THE NEW PHONE  WE UPGRADED FOR! SO KEEP YOUR RETURN ENVELOPES AND SEND THEM WITH THE NEW PHONE, and the end of the months bill since you've got us to upgrade,  our bills, if lower on new contract should be that price monthly as from your acceptance of the upgrade, and not what your old mobile bill is. getting bigger isn't always good, communication is zero, you want to keep your customers start giving out advise and updates, not excuses or keeping quiet.

PEOPLE ARE GETTING FED UP.

[Alex_H]

Hi @Davidc51, @DarrenC19 & @joe19634,

Welcome to the EE Community

If you are looking to check on the status of your order I would recommend giving us a call on 150 and one of our guides will be able to check your account for an update, we have no access to your orders via the community forum.

If you are trading in your old phone the returns bag is sent separately from the new phone but you don't need to send the old one back until you have the new phone.

Alex

[DarrenC19]

@Alex_H 

Thanks for the reply

I'm not an EE customer yet so I'm not returning an old phone.

Also unable to call 150, is there another option?

Thanks

[Alex_H]

@DarrenC19 If you are not currently an EE customer you can call us on 07953 966 150 from any phone to speak to customer services and check your order. 

Alex

[DarrenC19]

@Alex_H 

Thank you

[Vickylea85]

Hi, can someone please help me, I've just recieved my new Samsung s25 and it came with new chip preset to my number as old one only had 4g, but it keeps saying not registered on a network, I've have switched aeroplane mode on and off I have restarted phone also I have taken chip out and put bk in nothing is working I have also reset the networks. I'm stuck what to do as my old phone I can not turn on

[Christopher_G]

Hi @Vickylea85 

Welcome to the community.

If your old SIM card fits your new phone, you can just pop that in. If it doesn't, please give our customer support team a call and they'll make sure to register it fully to your number.

Chris