‘Order referred' - What does this message from EE mean?

Ed_H
Former EE Community Manager

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We aim to answer all calls as quickly as possible but there are occasions when there’s a popular offer or new device that has launched, meaning the lines can get busy.  Please keep trying if you can’t get through. We’ll be able to get to your order shortly. We also perform these checks in our retail stores.

 

I hope this clears up any confusion.

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