We still aim to answer all calls as quickly as we can. 60% of calls to our contact centres are answered within seconds. There are occasions, however, when we are busier and some customers may wish to benefit from a faster service. This additional service allows customers to jump the queue if they are in a hurry for a small fee.
We’d also like make it clear that we would remove Priority Answer if there was a major issue or queues were too long for an exceptional reason. This only applies to routine situations where a customer wants to save a few minutes.
Of course, calling is only one way of getting in touch with EE. You can find out how to contact us here. You can also find us on Twitter, Facebook and right here in The EE Community.
