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17-09-2021 12:47 PM
I was told by a yesterday that i was able to upgrade to iphone 13 today but today a advisor is saying i cant,i am very angry
17-09-2021 12:45 PM
@Leanne_T I was told by a advisor yesterday via chat that i could upgrade today but today a advisor said i cant
17-09-2021 01:02 PM
Hello @StephJG24.
Welcome to the community.
I am sorry to hear this.
When you text UP to 150 what reports back?
Katie.
17-09-2021 01:03 PM
it says i can on 1st october
17-09-2021 01:06 PM
Thanks for checking @StephJG24.
Was a fee provided for you to upgrade now?
Was a trade in discussed?
Katie 🙂
17-09-2021 01:12 PM
@Katie_B this hasnt been discussed
17-09-2021 01:24 PM
Hi @StephJG24.
I recommend speaking with our upgrades team who can give you full information regarding an upgrade on your account.
17-09-2021 01:27 PM
It does say I can upgrade from 1st October but I haven’t been told about a early upgrade fee
