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upgrade dispatch

Bigdaveings
Explorer

‎12-08-2019 10:36 AM

hi, I upgraded my IPhone on Thursday and in my conformation email it says it should be dispatched next day but I still haven’t received any new updates. Does anyone know why? 

0 Helpful
3 REPLIES 3
Schockwave
Community Hero
Community Hero

‎12-08-2019 10:52 AM

Hello @Bigdaveings ,

 

Welcome to the community,

 

Have you checked in your account, did you receive an order number, you should be able to track it?

 

You will otherwise have to ring customer service or use live chat if on a monthly contract, to see what is going on. You will also receive a text from DPD when it will be delivered.

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Bigdaveings
Explorer
In response to Schockwave

‎12-08-2019 11:15 AM

Hi, yes I did receive an order number but when I try to track it it says “we can’t show your order details right now” . I will ring up, thanks for your help 👍🏻

Schockwave
Community Hero
Community Hero
In response to Bigdaveings

‎12-08-2019 11:21 AM

@Bigdaveings , You are welcome, hope you get it sorted and get your phone soon.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful