iphone charger 6s

emanpen2020
Visitor

iphone charger very erratic one minute charges next very low OR cones up with message: accessory  not suitable- i have had the 6s 1.5 years and been disappointed with battery charging - even had this phone sent to Apple die assessment as to why and informed that problem with battery & various other things - anyone else has encountered with this problems- i have spent more on battery charger 🔌 since having i6s .......... help 

5 REPLIES 5
wardi
Star Contributor
Star Contributor

I'm curious to know - if Apple did find a problem why didn't they try to fix it?  If you have had the same problem with two chargers it would suggest a fault with either the charging circuit or the battery itself. 

S_B
Explorer

My phone is a similar age and battery is erratic and dies a couple of times a day now. I phoned Apple support who ran diagnostics etc. They did mention iPhone 6s battery are old and not that good at coping with the new iOS update, however my battery was disappearing quicker than expected. Apple warranty is only a year, so they suggested I contact EE to see if they could help.

Katie_B
EE Community Support Team

Hello @S_B

 

Thanks for coming to the community. 

 

If you wish for a full diagnostics to be completed by EE I would recommend giving our technical care team a call. 

 

Katie 🙂

Thanks Katie - do you know what  number to contact them on?

James_B
EE Community Manager
EE Community Manager

Hi @S_B,

 

Please see ee.co.uk/help/help-new/get-in-touch.

 

Thanks

 

James