Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

iPhone and watch

Vinnie1977
Explorer

‎14-10-2020 08:18 AM

I bought a phone yesterday and a watch from EE online. Ported my number over from giffgaff and it was completed this morning I’m now using my old giffgaff number on my new account, but now my Apple Watch data says it’s not available and I have no right to choose this option! It was working yesterday fine. 

Watch has its own data plan which is unlimited, it has its own number which hasn’t changed but going through my settings on my iPhone to change allow the sync it says no!? 

anyone help. I can’t call customer services as the wait times are terrible at the minute and I need this sorted ASAP. Thank you. 

0 Helpful
2 REPLIES 2
Vinnie1977
Explorer

‎14-10-2020 09:01 AM

E9B2496C-F2EB-4F24-BCE0-DF3D2FD867F9.png

This is what is showing. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Vinnie1977

‎14-10-2020 11:29 AM

Hi there @Vinnie1977

 

Thanks for coming to the community.

 

This will need to be looked into for you, if you get in touch with our Tech Gurus they can help you get the watch connected.

 

You can chat to us on our get in touch page, the chat option will show when a technical support agent is available 🙂

 

Thanks.

 

Leanne.

0 Helpful