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iPhone SE

Ronniex30
Valued Contributor
Valued Contributor

Hello. I upgraded to an iPhone SE last night. As it doesn’t come with a charger or headphones will I be able to use my iPhone 8 ones?

Also will I’ve able to just put old sim in the new phone and keep the same number as I am staying with the same provider. Sorry I’m not very tech savvy. 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Ronniex30   Yes you can and if it was an upgrade you’ll retain your number so you can just put your sim in the new device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

18 REPLIES 18
Chris_B
EE Community Star
EE Community Star

@Ronniex30   Yes you can and if it was an upgrade you’ll retain your number so you can just put your sim in the new device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Ronniex30
Valued Contributor
Valued Contributor

Thank you so much for such a quick reply. 

Ronniex30
Valued Contributor
Valued Contributor

Hi again

 

if the new phone comes with a different number can I still use my current one. 

Ronniex30
Valued Contributor
Valued Contributor

Also how do I know if I upgraded or accidentally just got another plan. Sorry but I’m old lol. 

Katie_B
EE Community Support Team

Hello @Ronniex30

 

Welcome back. 

 

Your phone may come with a new SIM but if your old SIM works OK you can continue to use this. 

 

How did you process your upgrade?

 

Do you have access to your My EE account?

 

Katie 🙂

Ronniex30
Valued Contributor
Valued Contributor

Hi Katy

 

yes I do. I looked earlier and it still gave me the option to upgrade so that’s why I got confused. 
I then saw my new order and it showed a different phone number but now I’ve lost that too. I’m just not very savvy being so old. 

Ronniex30
Valued Contributor
Valued Contributor

I thought I clicked on upgrade but I’m not sure now. I don’t even know if I have bought the 2016 SE or the 2020. 

Katie_B
EE Community Support Team

Hi @Ronniex30

 

Thanks for getting back to me. 

 

So when you log in to your My EE account in the menu section does it show 2 numbers?

 

Speak soon, 

 

Katie 🙂

Ronniex30
Valued Contributor
Valued Contributor

No it only shows one