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Community Activity
my simcard is inactive and closed
Hi all,I purchased my EE SIM card several years ago while outside the UK. I used it primarily to receive SMS, but it was deactivated about a year ago, and I haven’t received any SMS since then.Is there any way to have it reactivated?I now live in Aus...
Smart 5G Hub SIM not connecting
I am looking at a problem for my elderly neighbour with a Smart 5G Hub for the local chapel. It is failing to connect to the network with the SIM provided by EE. The hub reports the SIM is OK but the mobile connection is unsuccessful. The hub works w...
BT to EE transfer
Hi, I'm changing my broadband from BT to EE, will I have to cancel my BT account or will EE automatically do this? Also, will BT charge an early cancellation fee? Many thanks
Child not received promised additional items.
Appalling customer service and am in contact with the communications ombudsman, putting together a case. We renewed my son's contract and were told we would be emailed redemption codes to claim a watch and supercharger and that it may take some weeks...
App wont accept details
Hi, I can't seem to access my account via the app. It states there is account recognised from the account number but when I go to add details to set up the account number isn't recognised.Is the billing account number different? Also can't find landl...
Contract Change
Hi there my bill went up and i am nearly paying £120 a month for tv and broadband, it shows on the EE website that you are subject to a extra increase each April which is always stated however now in the small print it says there will also be a 5% ch...
HR contact number
Hey I'm an ex employee of EE, I was wondering if anyone has a number to contact HR asap please?
Prestatyn 4g signal gone again this weekend
Another weekend cant use internet off wifi as 4g not even registered on speed checker! On bottom of campsite getting poor 5 g signal a548andtoo road same a547 but around the site its dead . Got 3 bars and 4g marker on new iPhone.lots others on site s...
EE TV Recordings
I have pro TV box. It's not giving me the option to record programs other than by using the record button on the remote. It was an option under the info on the program, now it's just set reminder / search. Also I could always record programs on Wild...
